Where we collect personal information from
Data you give us
– such as when you purchase a subscription or when we meet at events and meetings.
• When you talk to us on the telephone
• When you use our websites or apps
• From emails
• Business cards
Data we collect when you use our services
Payment and transaction data – though we do not
keep any credit or debit card details
Profile and usage data. This includes any information you have entered via our websites or apps. It also includes data on how you use these services, such as time spent on our sites and pages visited.
Data from third parties
• Companies that introduce us to you and other referrals
• Social networks
• Books and magazines
• Public information sources such as Companies House and internet searches
• Agents working on our behalf
• Market researchers
Who we may share your personal information with
• Government agencies such as HMRC and the Pension Regulator (employees only)
• Companies and Freelancers we have entered into agreement with us to help in the fulfilment of our contractual obligations or the delivery of our products and services
• Companies that we introduce you to
• Companies that you introduce us to
• Credit reference agencies
• Companies you ask us to share your data with
Sending data outside the EU
We will only send your data outside of the European Economic Area (‘EEA’) to:
• Follow your instructions
• Comply with a legal duty
• Work with our agents who we use to help deliver our contractual obligations, products and services
If we do transfer information to our agents outside of the EEA we will make sure that it is protected in the same way as if it was being used in the EEA. We will use one or more of these safeguards:
Transfer it to a non-EEA country with privacy laws that give the same protection as the EEA – learn more on the European Commission Justice Website
Put in place a contract with the recipient that means they must protect it to the same standards as the EEA. Read more about this here on the European Commission Justice Website
Marketing
We may use your personal information to tell you about relevant products and offers. This is what we mean when we talk about ‘marketing’.
The personal information we have for you is made up of what you tell us, and the data we collect when you use our services, or from third parties we work with.
We use this to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.
We can only use your personal information to send you marketing messages if we have either your consent or a ‘legitimate interest’. That is when we have a business or commercial reason to use your information. It must not unfairly go against what is right and best for you.
You can ask us to stop sending you marketing messages by contacting us at any time.
We may ask you to confirm or update your choices, especially if there are changes in the law, regulation or structure of our business.
If you change your mind you can update your choices at any time by contacting us.
How long we keep your personal information for
We will keep your information for as long as you are a customer or employee of Ashcroft & Associates Ltd.
After you stop being a customer we may keep your data for up to 8 years for one of the following reasons:
• To respond to any questions or complaints
• To show that we treated you fairly
• To maintain records according to rules that apply to us
After you stop being an employee we will keep your data for up to 7 years for one of the following reasons:
• To respond to any questions or complaints
• To show that we treated you fairly
• To maintain records according to rules that apply to us
How to get a copy of your personal information
You can access your personal information we hold by emailing us at info@ashcroftandassociates.com or writing to us at Ashcroft & Associates Ltd, PO Box 57940, Chiswick, London W4 5RD, UK. In your correspondence please make sure you include your full name, the company you work for and any previous companies you may have worked for in the past 8 years.
What if you want us to stop using your personal information?
You have the right to object to our use of your personal information or to ask us to delete, remove or stop using your personal information if there is no need for us to keep it. This is known as the ‘right to object’ and the ‘right to erasure’ or the ‘right to be forgotten’.
There may be legal reasons why we need to keep or use your data but please tell us if you think that we should not be using it.
We may be able to restrict the use of your data meaning that it can only be used for certain things. In this situation we would not use or share your information in other ways while it is restricted.
You can ask us to restrict the use of your personal information if:
• It is not accurate
• It has been used unlawfully but you don’t want us to delete it
• You have already asked us to stop using your data but you are waiting for us to tell you if we are allowed to keep on using it
If you want to object to how we use your data or ask us to delete it or restrict how we use it, please contact us.
How to withdraw your consent
You can withdraw your consent at any time. Please contact us if you wish to do so.
If you withdraw your consent we may not be able to provide certain products or services to you. If this is the case we will tell you.
How to complain
Please let us know if you are unhappy with how we have used your personal information. You can contact us at info@ashcroftandassociates.com, by writing to Ashcroft & Associates Ltd, PO Box 57940, Chiswick, London W4 5RD, UK. Or calling 020 8994 4123 (+44 20 8994 4123 from outside the UK).
You also have the right to complain to the Information Commissioner’s Office. Find out on their website how to report a concern
Cookies:
To find out more about how we use cookies please see our cookie notice.
Last updated 17 May 2018
Cookie Policy
The Ashcroft & Associates and Cruise Insight Web sites use ‘cookies’: A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you register with Cruise Insight site or services, a cookie helps Ashcroft & Associates to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
Security of your Personal Information
Ashcroft & Associates secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure.
Changes to this Statement
Ashcroft & Associates will occasionally update this Statement of Privacy to reflect company and customer feedback. Ashcroft & Associates encourages you to periodically review this Statement to be informed of how Ashcroft & Associates is protecting your information.
Contact Information
Ashcroft & Associates welcomes your comments regarding this Statement of Privacy. If you believe that Ashcroft & Associates has not adhered to this Statement, please contact Ashcroft & Associates at info@ashcroftandassociates.com. We will use commercially reasonable efforts to promptly determine and remedy the problem.
Last updated 17 May 2018